MinStore.com

It explains the management model, history, the different organizations, implementation, the different processes/disciplines, the evolution of version 3, and much much more.

In fact it is so comprehensive that it is designed to help you on the way to certification through the Foundation exam.

ITIL PROCESS COMPLIANCE ASSESSMENT QUESTIONNAIRES This is a detailed questionnaire set, designed to help you determine what areas are working well and which areas are in need of some attention with respect to best practice.

COMPLIANCE PRESENTATION TEMPLATE & RATIONALE DOCUMENT These items comprise: - A short review of the scoring system used in the above assessment to help your understanding - A template for a presentation for you to demonstrate the results.

THE MANAGEMENT POWERPOINT SLIDESHOW This high quality PowerPoint presentation gives you an excellent insight into the whole area of Service Management and ITIL .

THE ITSM REFERENCE SHEETS These documents are designed to provide a wider appreciation of the methods and frameworks in common use across the IT Service Management sector.

They outline with clarity a number of related approaches, providing both understanding and a quick reference point.

They include explanations of: why, goals/objectives, activities, results, costs, and benefits.

This Excel spreadsheet basically assesses how your organization measures up against ITIL .

It helps explain the concepts to executives/management and covers everything from the ITIL framework to certification and more.

THE ITIL FACTSHEETS These are the most concise summary of each of the 12 core ITIL processes.

AN ITIL READINESS ASSESSMENT Preparing to adopt the latest version of ITIL can be eased via use of this detailed Excel based spreadsheet.

The questionnaire examine....

They enable you to understand the goal and basic activities of each of the processes and are a handy reference guide for everyday use.